Effective Date: January 1, 2024
Last Updated: January 1, 2024
At Riftflare Stormcore Architecture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or visit our website.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and mailing address
- Project details and architectural requirements
- Communication preferences
- Payment and billing information
- Professional references and project history
Technical Information
- IP address and device information
- Browser type and version
- Website usage patterns and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
- Providing architectural design services and project management
- Communicating about your projects and our services
- Processing payments and managing client accounts
- Improving our services and website functionality
- Complying with legal obligations and regulatory requirements
- Marketing and promotional activities (with your consent)
Your Rights
As a Canadian resident, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- File a complaint with privacy authorities
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- 3D visualization and rendering services
- Engineering and structural consultations
- Construction contractors and project partners
- Payment processing and accounting services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Enforce our terms of service
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure file transfer protocols for project documents
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Physical security measures for our Toronto office
Data Retention
We retain your personal information for as long as necessary to:
- Provide our architectural services
- Maintain project documentation and warranties
- Comply with professional licensing requirements
- Meet legal and regulatory obligations
Typically, we retain client information for 7 years after project completion, in accordance with Canadian architectural practice standards.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and site functionality
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting updates on our website
- Sending email notifications to registered clients
- Including notices in our project communications
Legal Compliance
This Privacy Policy complies with:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Ontario Personal Health Information Protection Act (PHIPA)
- Professional architectural licensing requirements
- Industry best practices for data protection